Your JuiceBox still charges your car. What it lost is the company behind it: Enel X Way stopped North American operations in October 2024, and the original app stopped working for most users in July 2025, according to Consumer Reports. Before you do anything else, check one setting and one breaker, because that is where the real risk is.
Short answer: Confirm the charger's current output setting matches the breaker and wire behind it. Then pick a path: charge as a plain unit and schedule in the car, reconnect through VoltiE's PowerUp app, try volunteer-built local control at your own risk, or replace the unit. None of these is urgent if the charger is behaving, and the safety check applies to all of them.
What stopped working
When Enel X Way announced its exit in early October 2024, it said, in a statement quoted by InsideEVs on October 3, 2024, that "all Enel X Way software will be discontinued" and its app removed from the app stores. Emporia, which sells a competing charger and has a stake in the story, lists what went with it: scheduling through the JuiceBox platform, Wi-Fi connectivity, mobile control, and adjustable settings, with software support ending October 11, 2024. Consumer Reports, updated October 23, 2025, adds that the original app "stopped working for most users in July 2025" (as of its October 2025 update) and that "the deadline for filing claims has passed" on the warranty.
What did not stop: per Enel X Way's own statement as reported by Consumer Reports, home units "can still charge their cars." The hardware is a Level 2 unit; plugged in or hardwired, the car charges. That does not make the breaker check below optional.
First check: the output setting and your breaker
This is the part most coverage skips. Consumer Reports warns that a JuiceBox losing its settings could revert to a higher default output than the circuit behind it can handle, which can trip a breaker or create a fire risk. It also says the JuiceBox Pro 48 should be hardwired on a 60-amp breaker.
The rule behind that applies to home chargers generally: a charger counts as a continuous load, so the breaker is sized at 125 percent of the charger's current, which is the same as keeping the load to 80 percent of the breaker rating. A charger set to 48 amps needs a 60-amp breaker; a 40-amp charger needs a 50-amp breaker. VoltiE's installation notes for its current JuiceBox units list the same pairings: 32 amps on a 40-amp breaker, 40 on 50, 48 on 60, and 80 on 100, and tell installers to "apply the 80 percent rule and local code."
So look at two numbers: the amperage your JuiceBox is set to, and the label on the breaker in your panel. If you cannot confirm the setting, treat the breaker check as unresolved and have an electrician confirm the circuit. If the breaker has ever tripped during a charge, stop using the unit until that is checked. Our panel capacity guide covers how circuit sizing works.
Your four options
1. Use it as a plain charger and schedule in the car. If the charger is behaving and you do not need its app, this costs nothing. Consumer Reports points owners to the vehicle's built-in scheduling, available in the infotainment screen or the car's phone app, and notes that a utility's recurring off-peak discount may still apply if the vehicle qualifies. The limit is that you may not be able to change the charger's output without some way to reach its settings. Some models may also have a physical current setting, so check your unit's manual or label.
2. Reconnect through VoltiE. VoltiE Group now operates the successor network, and its JuiceBox product page lists its PowerUp mobile app for schedules, usage summaries, and start or stop control. Consumer Reports says owners must now download the VoltiE app and connect their JuiceBox, and that you may need to reach VoltiE's customer service by phone or email. VoltiE lists 1-844-865-8434 on its site.
On cost, VoltiE's November 14, 2025 post says it created an onboarding program that brings residential units onto its network "at absolutely no cost," including its PowerUp app for sessions, schedules, and energy use. The same post says VoltiE bought Enel X Way's hardware inventory and customer contact records but "did not assume the legal liabilities the warranties or any of the financial obligations" of Enel X Way, so warranty claims and refunds are not VoltiE's responsibility. VoltiE's own October 23, 2026 post says it is relaunching with a refreshed platform and that an updated mobile app is still to come, and an OpenEVSE customer review describes turning off VoltiE's network and schedules to get reliable charging, so expect a platform in transition. We did not find posted terms for how an older unit registers or what firmware updates it receives; ask VoltiE before relying on either.
3. Use volunteer-built local control, at your own risk. The Juice Rescue community, which organized JuiceBox owners after the shutdown, now describes its site as an archive as of August 2025. It points to Juicepassproxy, free software that sends a JuiceBox's data to Home Assistant over your own network, and to replacement controller boards sold by OpenEVSE that run open-source firmware instead of a cloud service. OpenEVSE listed the board for JuiceBox v1 and v2 at $129, marked down from $149, at last check in November 2026. Consumer Reports calls this route "usually done by tech-savvy hobbyists" and warns that "any modifications carry risks." If you are not comfortable with that, skip it. Swapping a controller board inside a high-current charger is not a casual project, and you may want to ask your insurer how it treats a modified charger.
4. Replace it. Reasonable if the unit misbehaves, if you cannot confirm its output, or if you want a charger with a maker who is still supporting it. A like-for-like swap on an existing circuit is often a short electrician visit when the circuit, wire, and breaker already match the new unit's rating and local permit rules allow it. When shopping, favor a maker with a stable app and published warranty terms; our charger comparison and smart features guide cover what to look for. Whatever you buy, a Wi-Fi problem is a different issue from a vanished company; see our offline and firmware troubleshooting guide for that.
What about the warranty?
According to Consumer Reports, the Enel X Way claim deadline has passed. If you bought the charger recently, it suggests checking whether a credit card's extended warranty benefit applies. For a safety problem it points to the National Highway Traffic Safety Administration. A wall-mounted home charger is also a consumer product, so you can report a hazard to the Consumer Product Safety Commission at SaferProducts.gov. VoltiE's post says it did not take on Enel X Way's warranties, so we found no warranty terms for existing owners from either company.
Decision guide
- Breaker trips, burning smell, a warm plug or cable, or a charger that will not stop: unplug it and call an electrician. Do not troubleshoot a charger that is overheating.
- It charges normally and you only want schedules: use the car's scheduling and confirm the circuit once.
- You want the app back: contact VoltiE and ask about registration, cost, and warranty before you pay anything.
- You like to tinker: read the Juice Rescue and OpenEVSE documentation and accept the modification risk.
- You want certainty: replace it.
For the wider picture of how the shutdown changed buying advice, including why we do not recommend buying a used JuiceBox, see Wallbox, JuiceBox, and the rest.
Last factually verified: November 2, 2026 against Consumer Reports' "What Should You Do if You Own a JuiceBox EV Charger?" (updated October 23, 2025, the latest version we found); InsideEVs' October 3, 2024 report on the Enel X Way shutdown, which quotes the company's statement; Emporia Energy's post on the shutdown (a competitor, used only for the list of lost features and the October 11, 2024 date); the Juice Rescue site (archive notice dated August 24, 2025); OpenEVSE's JuiceBox replacement-board store pages; and VoltiE Group's residential charger page, its November 14, 2025 Enel X Way transition post, and its October 23, 2026 relaunch post. Enel X Way's own notice could not be reached; its wording is taken from InsideEVs. VoltiE has not posted how older units register or what firmware updates they get. Confirm breaker sizing with a licensed electrician. evcharginghelp.com is editorially independent and receives no compensation from any company mentioned.